FAQ

Orders & Payments

  • How do I place an order? → Browse, add to cart, and checkout securely.

  • Payment Methods → Credit/debit cards, PayPal, Apple Pay, Google Pay.

  • Can I change my order? → Contact us within 12 hours if unprocessed.

Shipping & Delivery

  • Shipping Origins → Orders are fulfilled through DSers from verified suppliers.

  • Delivery Time → Canada & USA: 7–20 business days; International: 10–30 business days.

  • Tracking → Provided by email; allow a few days to update.

  • Multiple Packages → Items may arrive separately.

Returns & Refunds

  • Returns → Only for damaged, defective, or incorrect items.

  • Lost Orders → Contact us if not delivered within 45 business days.

  • Refunds → Processed to the original payment method within 5–10 business days.

Account & Privacy

  • Guest checkout available.

  • Shopify-secure checkout ensures safe data handling.

Other Questions